Running CRM 4.0 Trace Diagnostic Tool

Download and Running the CRM DiagTool

NOTE: This tool does not work remotely, it has to be executed locally on the Target server!

1. Go to the location of the CRM diag tool (Path where you downloaded it to) then run the CRM diag tool in crm server
   • Note: You can download the tool from here: http://archive.msdn.microsoft.com/crm/Release/ProjectReleases.aspx?ReleaseId=4011
2. Choose  “Dynamics CRM Server”
3. Click “Disabled” button to enable the trace.
   • Note : Ensure that you run this just before you get the error because the trace files can take up a lot of space and with a lot trace files it will make it very difficult running through all of them to find the issue.

   

4. Trigger your error in CRM then open up the tool again and click on the “Enable” button to disable the trace.
   • Button showing “Disabled” means that the trace function is disabled
   • Button showing “Enabled” means that the trace function is enabled
5. The location of the trace file can be located at the following path: {System Drive}:\Program Files\Microsoft Dynamics CRM\Trace
   • Note: This will be the location of where CRM 4.0 is installed.
6. Open the file in zip trace with CRM Trace Log viewer.
   • You can download it from here – http://archive.msdn.microsoft.com/crm/Release/ProjectReleases.aspx?ReleaseId=4011
7. You can also download a freeware tool to analyse the trace log files.
   • You can download it from here: http://www.stunnware.com/?area=products&group=swtools4
8. Then you can start analyzing your CRM 4.0 error.